Warranty Policy
At Sassy Flare, we want you to be completely satisfied with your purchase. We are committed to providing quality products and excellent customer service.
To support this commitment, we offer a one-year limited warranty covering defects in materials and workmanship for our products; against manufacturing defects for products purchased through our website or authorized retailers.
This warranty applies only to the original purchaser and requires valid proof of purchase.
Warranty Coverage Conditions
In order for a warranty claim to be approved, the following conditions must be met:
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The product must be an authentic Sassy Flare product purchased from our website or an authorized retailer
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Proof of purchase must be provided
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The warranty claim must be submitted within 365 days of the purchase date
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The product must have been used only as intended and according to the product care instructions
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A brief description and clear image of the manufacturing defect must be provided for review
What Is Not Covered
This warranty does not cover damage caused by misuse, accidents, or normal wear and tear, including but not limited to:
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Dents or broken components caused by mishandling (e.g. dropping) the product
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Scratches on painted or coated finishes after purchase
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Removed or damaged rubber gaskets or seals
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Structural alterations or modifications
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Damage resulting from abnormal use or use beyond the intended limits of the product materials
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Theft or loss
Products damaged due to misuse or failure to follow care instructions are not eligible for warranty replacement.
Warranty Resolution
If the issue is determined to be a manufacturing defect, Sassy Flare will, at its discretion:
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Replace the product with the same item, or
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Replace it with a similar product of equal value
Replacement decisions are made based on product availability.
How to Submit a Warranty Claim
If you believe your Sassy Flare product qualifies for warranty replacement, please contact us with the following information:
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Order number or proof of purchase
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Description of the issue
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Clear photos of the defect
You can submit your warranty request by contacting us at:
Email: mssquarellc@gmail.com
Our customer support team typically responds during business hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
Questions
If you have any questions about this Warranty Policy, please feel free to contact us at any time. Our Support team will be happy to assist you.