FAQs

Below are answers to some of the most common questions from our customers. If you need additional help, our support team is always happy to assist.

How do I contact Sassy Flare?

You can contact our customer support team by email.

Email: mssquarellc@gmail.com

Our normal business hours are:

Monday – Friday
9:00 AM – 5:00 PM (EST)

Shipping & Delivery

Do you offer free shipping?

Yes. We offer FREE standard shipping on all orders.

Our typical delivery timeframe is 5–7 business days after your order is processed and shipped.

Do you offer expedited shipping?

Yes, expedited shipping options may be available. Please contact our support team to learn more about faster shipping options.

Where do you ship?

Currently, we only ship within the continental United States.

At this time, we do not ship to:

  • Puerto Rico

  • APO / FPO military addresses

  • International destinations (including Canada and Mexico)

Will I receive an order confirmation?

Yes. Once your order is placed, you will receive a confirmation email containing your order details.

How do I track my order?

After your order ships, you will receive an email with your tracking information.

If you experience any issues tracking your order, please contact our support team for assistance.

What if my item arrives damaged?

If your item arrives damaged, please contact us as soon as possible and include your order number and photos of the damaged item. Our team will assist you with a replacement or solution.

How can I cancel my order?

If you need to cancel your order, please contact us as soon as possible.

We will do our best to cancel and refund your order before it is shipped. Once an order has been shipped, cancellation may no longer be possible.

What is your return policy?

If you are not completely satisfied with your purchase, you may request a return or exchange within 30 calendar days of receiving your order.

To qualify for a return:

  • The item must be unused

  • It must be in the original packaging

  • Proof of purchase must be provided

Original shipping charges (if applicable) are non-refundable.

To begin a return or exchange, please contact us and include your order number.

Return Shipping

If your return request is approved, we will provide a return shipping label.

The cost of the return shipping label is $9.95, which will be deducted from your refund where applicable. Shipping costs are non-refundable.

Refunds are typically processed within 3–5 business days after the returned item is received and inspected.

Returns for BOGO Promotions

Items purchased during a Buy One Get One Free (BOGO) promotion may be returned for an exchange or refund according to the promotion terms.

  • Exchanges can be made for items of equal or lesser value

  • Returns are processed based on the eligible return value of the item

Return shipping costs still apply and are deducted from the refund where applicable.