Frequently Asked Questions (FAQs)

Below are answers to some of the most common questions from our customers. If you need additional help, our support team is always happy to assist.

How do I contact Sassy Flare?

You may contact our customer support team here.

Our regular business hours are:

Monday – Friday
9:00 AM – 5:00 PM (EST)

Shipping & Delivery

Do you offer free shipping?

Yes. We offer FREE standard shipping on all orders.

Our typical delivery timeframe is 5–7 business days after your order is processed and shipped.

Do you offer expedited shipping?

Yes, expedited shipping options may be available. Please contact our support team here to learn more about faster shipping options.

Where do you ship?

Currently, we only ship within the continental United States.

At this time, we do not ship to:

Puerto Rico
APO / FPO military addresses
International destinations (including Canada and Mexico)

Will I receive an order confirmation?

Yes. Once your order is placed, you will receive a confirmation email containing your order details.

How do I track my order?

After your order ships, you will receive an email with your tracking information.

If you experience any issues tracking your order, please contact our support team here for assistance.

What if my item arrives damaged?

If your item arrives damaged, please contact us here immediately and include your order number and photos of the damaged item. Our team will assist you with a replacement or solution.

How can I cancel my order?

If you need to cancel your order, please contact us here as soon as possible.

We will do our best to cancel and refund your order before it is shipped. Once an order has been shipped, cancellation may no longer be possible.

What is your return policy?

If you are not completely satisfied with your purchase, you may request a return or exchange within 30 calendar days of receiving your order.

Returns & Exchanges for Regularly Priced Items

You have 30 calendar days from the delivery date to request a return or exchange for a regularly priced item.

To be eligible for a return or exchange, the item must:

Be unused and in the same condition as received
Be returned in the original packaging
Include proof of purchase or order confirmation

Please note that original shipping and handling fees (if applicable) are non-refundable.

If you would like to start a return or exchange, please contact us with your order number at:

Email: mssquarellc@gmail.com

Once your return request is approved, we will provide a return shipping label.

The return label cost is $9.95, which will be deducted from your refund where applicable. Customers are responsible for return shipping costs and original shipping fees are non-refundable.

After we receive and inspect the returned item, we will process your refund to your original payment method, minus the return shipping cost.

Refunds typically appear within 3–5 business days, depending on your bank or card provider.

Returns & Exchanges for BOGO Items

Items purchased during a Buy One Get One Free (BOGO) promotion follow the following return guidelines.

BOGO items may be returned for:

An exchange, or
A refund of the eligible purchase value plus applicable taxes (excluding shipping charges)

Exchanges

Items purchased under a BOGO promotion may be exchanged individually for another item of equal or lesser value than the original product price at the time of purchase.

If there is a price difference between the exchanged items, the difference will either be:

Refunded, or
Charged to your original payment method

Returns

BOGO items are considered part of a promotional pair. The BOGO discount applies to the lower-priced item in the pair.

If one of the items from a BOGO promotion is returned, the refund will be based on the return value of the item, plus applicable tax, and minus the return shipping cost.