Return & Exchange Policy

At Sassy Flare, we want you to be completely satisfied with your purchase. If you are not fully happy with your order or have questions about returns or exchanges, our support team is here to help.

Returns & Exchanges for Regularly Priced Items

You have 30 calendar days from the delivery date to request a return or exchange for a regularly priced item.

To be eligible for a return or exchange, the item must:

Be unused and in the same condition as received
Be returned in the original packaging
Include proof of purchase or order confirmation

Please note that original shipping and handling fees (if applicable) are non-refundable.

If you would like to start a return or exchange, please contact us with your order number at:

Email: mssquarellc@gmail.com

Once your return request is approved, we will provide a return shipping label.

The return label cost is $9.95, which will be deducted from your refund where applicable. Customers are responsible for return shipping costs and shipping fees are non-refundable.

After we receive and inspect the returned item, we will process your refund to your original payment method, minus the return shipping cost.

Refunds typically appear within 3–5 business days, depending on your bank or card provider.

Returns & Exchanges for BOGO Items

Items purchased during a Buy One Get One Free (BOGO) promotion follow slightly different return guidelines.

BOGO items may be returned for:

An exchange, or
A refund of the eligible purchase value plus applicable taxes (excluding shipping charges)

Exchanges

Items purchased under a BOGO promotion may be exchanged individually for another item of equal or lesser value than the original product price at the time of purchase.

If there is a price difference between the exchanged items, the difference will either be:

Refunded, or
Charged to your original payment method

Returns

BOGO items are considered part of a promotional pair. The BOGO discount applies to the lower-priced item in the pair.

If one of the items from a BOGO promotion is returned, the refund will be based on the return value of the item, plus applicable tax, and minus the return shipping cost.